Answers to the questions we hear most. Can’t see yours? Call and ask a technician.
Are your treatments safe for kids and pets?
We use products registered with the APVMA and apply them according to the label. Before we start, we tell you which areas to keep children and pets away from, and for how long.
Do I need to leave the house during a treatment?
For most general pest treatments, no. We’ll ask you to stay out of treated rooms until surfaces are dry. Bed bug and some cockroach treatments need more preparation, and we’ll send you a checklist.
How often should I get a termite inspection?
Australian Standard AS 3660.2 recommends at least once a year, and more often in high-risk areas.
I’ve found termites. What should I do?
Leave them alone. Don’t spray them or break open their mud tubes, because disturbed termites move elsewhere. Call us and we’ll inspect as soon as we can.
Can you remove possums?
No. Possums are protected wildlife in Victoria and must be handled by an authorised wildlife controller. We can point you to one.
Do you offer a warranty?
[Confirm with the client.] Yes. If pests come back within the warranty period, we return and re-treat free.
Do your prices include GST?
Yes. All prices on this site are in Australian dollars and include GST.
Which areas do you cover?
Melbourne’s east, south-east and bayside suburbs. See our areas page for details.